This policy sets out your rights and our commitments when it comes to refunds, cancellations, and subscription changes. We want every student to feel confident signing up — and every parent to feel protected if circumstances change.
Your statutory rights under the Consumer Contracts Regulations 2013 and Consumer Rights Act 2015 are not affected by this policy. Where there is any conflict, UK consumer law takes precedence.
All new subscribers receive a 7-day free trial before any payment is taken.
All new subscriptions — monthly and annual — are covered by our 14-day refund guarantee. This window begins on the date you first sign up, regardless of when your trial ends or your first payment is taken.
| Plan | Refund Entitlement | Window | Annual Cancel |
|---|---|---|---|
| Foundation — GCSE £25/mo | £240/yr | Full refund if requested within 14 days of sign-up | 14 days from sign-up | Credit or transfer after day 14 |
| Accelerator — GCSE £69/mo | £662/yr | Full refund if requested within 14 days of sign-up | 14 days from sign-up | Credit or transfer after day 14 |
| Elite — GCSE £169/mo | £1,622/yr | Full refund if requested within 14 days of sign-up | 14 days from sign-up | Credit or transfer after day 14 |
| Foundation — Primary £24.99/mo | £240/yr | Full refund if requested within 14 days of sign-up | 14 days from sign-up | Credit or transfer after day 14 |
| Growth — Primary £49.99/mo | £480/yr | Full refund if requested within 14 days of sign-up | 14 days from sign-up | Credit or transfer after day 14 |
| Elite — Primary £99/mo | £950/yr | Full refund if requested within 14 days of sign-up | 14 days from sign-up | Credit or transfer after day 14 |
Refund requests submitted after 14 days from sign-up will not be eligible for a cash refund, except where required by UK consumer law.
You may cancel your monthly subscription at any time. Cancellations take effect at the end of your current billing period. You will retain access to your plan until that date.
To avoid being charged for the next month, cancel before your next billing date.
Annual plans are billed at a 20% discount on the monthly rate. The following annual prices apply:
All annual subscriptions are covered by the same 14-day full refund guarantee from the date of sign-up. If you cancel within this window, you will receive a full cash refund with no questions asked. The pause and transfer options below are not relevant during this period — you are simply entitled to your money back.
Once the 14-day window has passed, annual subscriptions are non-refundable in cash. However, from day 15 onwards and for the full remaining duration of your subscription, the following three options are available to you:
You may transfer the remaining months to another student at any point after day 14 — a family member, friend, or anyone who could benefit. Transfers are available for the full remaining duration of your subscription. To request a transfer, contact us at info@missdavistutoring.com with the name and details of the new subscriber.
If you cancel after day 14, the value of your remaining unused months will be converted to account credit. This credit does not expire and can be applied to any future subscription — for the same student or a different one. Credit is calculated on a pro-rata basis from your cancellation date.
Rather than cancelling, you may pause your annual subscription for up to 90 days. Your access will be suspended during the pause period and your billing cycle extended accordingly. Pauses are available from day 15 and can be used at any point for the remaining duration of your subscription, but only once per annual term.
To request a pause, email us before your next billing date.
All refund and cancellation requests must be submitted by email. We do not accept requests by phone or social media.
Submit your request to:
Please include: your full name, the email address used to sign up, your subscription plan, and the reason for your request (for refunds within the 14-day window, no reason is required).
We aim to acknowledge all requests within 1 business day and resolve them within 3–5 business days. Approved refunds are returned to your original payment method and may take an additional 5–10 business days to appear, depending on your bank.
We understand that unexpected situations arise. If you are dealing with a serious illness, bereavement, or other exceptional circumstance, please contact us directly. We will consider requests on a case-by-case basis and do our best to find a fair outcome.
Nothing in this policy removes or limits your rights under UK consumer law. Under the Consumer Contracts Regulations 2013, you have a 14-day right to cancel any online service contract from the point of agreement — which is why our 14-day guarantee is designed to align with this.
If you believe you have a statutory right to a refund beyond what this policy covers, please contact us and we will assess your situation in accordance with applicable law.
Email: info@missdavistutoring.com
Response time: 3–5 business days
Miss Davis Tutoring is committed to fair, transparent service. This policy was last reviewed in April 2026.
